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Full-time Reservation and Ticketing Sales Agent at Precision Air

07.29.2013 · Posted in Jobs in African Countries

Location: Zanzibar
Description:

JOB TITLE: RESERVATION AND TICKETING SALES AGENT

(1 POST)

REPORTS TO: SALES EXECUTIVE

DUTY STATION: ZANZIBARI

ROLE PURPOSE

To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
KEY ACCOUNTABILITIES /
RESPONSIBILITIES

Make ticket reservations, confirmations, reconfirmations and seat selection for clients
on PW flights in compliance with the carrier policies, procedures and customer
expectations.

To give fare quotes to all PW clients including group quot
ations and bookings.

To ensure daily sales reports and sales dispatches are submitted in accordance to
company procedures

Give clients flight details and information

Handle telephone & email enquiries as regards travel information.

To protect and enhance
revenue collection to meet carriers expectations

To effectively communicate relevant aspects of customer service internally and
externally to meet customer expectations

Carries out all duties which may reasonably be requested and which are not includes
in
the job description

Any other duties as may be assigned by your supervisor
KEY PERFORMANCE INDICATORS

Meets the set passenger ticket sales targets

100% accuracy in fare quotation and collection of monies.

Telephone answered within 3 rings

Response to emai
ls within working
COMPETENCIES

Integrity

Team player

Proactive/ result oriented

Pleasant & presentable

Communication / interpersonal skills

Resilient

Self motivated

Customer Service in Airline environment
KNOWLEDGE, SKILLS, EXPERIENCE

IATA/UFTAA
Foundation/consultants diploma

Certification in relevant computer application

Experience in delivering service in demanding consumer environment

Fluency in appropriate foreign languages an added advantage

Mode of Application:
If you feel you meet the above requirements please send your application and CV to the
address below
. Only short‐listed applicants will be contacted.
Director of
Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail:pwrecruit@precisionairtz.co

Deadline: 29/07/2013

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